We offer a 30-day return guarantee from the original ship date for un-opened merchandise. If the merchandise is open it will be subject to approval. Please check with your sales representative for more details. After 30 days, only the manufacturer warranty may apply, and no returns will be accepted. Returns for special order items or custom-made parts does not apply.

 

A RMA (Return Merchandise Authorization) Number must be obtained from our Customer Service Representative, it is required for ALL returns. A 20% restocking fee is applied. Merchandise must be returned within 15 days of issuance of a valid RMA number at which the RMA is expired. RMA’s are non-renewable.

 

We reserve the right to refuse any return without a valid RMA number. We are not responsible for items returned to any location without a valid RMA number that may be lost in transit.

 

All returned merchandise must be in the original sealed packaging. With the UPC or bar code intact. All components, manuals, registration card(s), software, cables and accessories must be included. All merchandise is inspected prior to final approval. We reserve the right to return the merchandise that does not meet our criteria.